help@shopnova-care.net
Gemini gives help@shopnova-care.net as ShopNova's e-mail, but no page publishes it — asked for the proof, it took it back. A made-up contact can be claimed by a scammer.
What do I do · review the evidence below, then give a verdict
No page publishes this contact: the assistant made it up → confirm and report the answer (AI answer tab); if it is really yours, mark it as your contact.
Notes · for you and the next analyst — kept with the finding, never edited, also in Activity
No notes yet.
- Gemini gave the e-mail help@shopnova-care.net — it is on none of ShopNova's pages
- 2 page(s) the AI cited were opened: none of them carries help@shopnova-care.net
- asked for the proof, the AI took it back
The contacts ShopNova publishes on its own site: 03-6000000 · *6700 · *6711 · support@shopnova.com · +972506000000 — all of them, with their pages
What the assistants said
- source: Contact us — ShopNova — https://shopnova.com/contact
Asked for the proof
- source: Contact us — ShopNova — https://shopnova.com/contact
What the pages really say · BrandWatch opened every page the assistants cited — their word is never taken
| Page | The brand's? | Carries help@shopnova-care.net? | |
|---|---|---|---|
| https://shopnova.com/contact | ✓ official | no | |
| https://shopnova.com/ | ✓ official | no |
What to do
- Report the answer to the assistant: in Gemini, ask the same question and use the answer's thumbs-down / report button with the text below. Nothing is sent from BrandWatch.
- Make the real contacts easy for assistants to read: one contact page, the numbers as text (not only in images), and schema.org ContactPoint markup on it.
- If help@shopnova-care.net is really yours, press This is our contact above.
Explain Finding — why it was flagged · every signal, its points and the evidence behind it
| Signal | Group | Points | Evidence |
|---|---|---|---|
| not on the brand's site ai_contact_not_on_site | Identity | +40 | Gemini gave the e-mail help@shopnova-care.net — it is on none of ShopNova's pages |
| the cited page does not say it ai_cited_page_missing | Proof | +15 | 2 page(s) the AI cited were opened: none of them carries help@shopnova-care.net |
| the AI took it back ai_retracted | Proof | +15 | asked for the proof, the AI took it back |
How the score adds up
⚙ deterministic · versioned Raw 70 of 100 → normalised to 70 / 100.
Thresholds: Medium 25 · High 50 · Critical 75 · scoring aianswer-v1-e26ad54f
open the arithmetic ↗ — this site's section of the scan trace
Group caps ? · stop correlated evidence from double counting
Confidence ? · 75%
| Breadth (2 independent groups) | +65 |
| Hard confirmers | +0 |
| Evidence completeness | +10 |
| Provider agreement | +0 |
| Unavailable evidence | 0 |
| Single weak signal | 0 |
Suspect vs. official
No screenshot captured (unavailable — not "clean").
Not investigated yet
VirusTotal's verdict from 70+ security vendors, every engine's result and category, and the AbuseIPDB abuse score of each server hosting the site. Google Safe Browsing and URLhaus are already in the header — the scan checks them.
Press Run investigation above: one pass over the APIs, cached for 24 hours.
Look it up elsewhere
Each link opens the external service's own page for this site — nothing is sent from here beyond the name in the URL.
Not investigated yet
RDAP registration and the registrar's abuse contact, the full WHOIS history (every owner, transfer and privacy change — and owner details that were hidden later), DNS records and the HTTPS certificate.
Press Run investigation above: one pass over the APIs, cached for 24 hours.
Not investigated yet
Every server hosting the site with its AbuseIPDB score and every other site on it, the urlscan.io scan with pages that share the same kit, passive DNS, subdomains, historical certificates and malware that contacted the domain.
Press Run investigation above: one pass over the APIs, cached for 24 hours.
Observation timeline
- 2026-10-18 07:29:25 · HTTP — · state new · datacenter · a0a446d02144
- 2026-10-18 07:32:12 · HTTP — · state flagged · datacenter · content changed · a5a839e1578e
first seen 2026-10-18 07:29 · scans 2 · next — · candidate state flagged · WHOIS history →
Score history
| When | Score | Severity | Confidence | Version |
|---|---|---|---|---|
| 2026-10-18 07:29:25 | 70 | high | 75% | aianswer-v1-e26ad54f |
| 2026-10-18 07:32:12 current | 70 | high | 75% | aianswer-v1-e26ad54f |
Evidence · chain of custody ? ⚙ immutable · DB-enforced
Append-only by the database: UPDATE and DELETE are rejected by triggers, even for an admin. Every artifact is stored under its own SHA-256, so the hash is literally the file name — any tampering is visible. Role: primary = proves a signal · supporting = corroborates · contradicting = argues the site is legitimate · context = background.
| Observed (UTC) | Type | Role | Source | SHA-256 | Details | |
|---|---|---|---|---|---|---|
| 2026-10-18 07:32:12 | http | supporting | searchapi:ai_answers | a5a839e1578e2c1c | status: positive kind: email value: help@shopnova-care.net +1 | artifact |
| 2026-10-18 07:29:25 | http | supporting | searchapi:ai_answers | a0a446d021446d31 | status: positive kind: email value: help@shopnova-care.net +1 | artifact |