LIVE SCAN CONSOLE · brand scan · ShopNova · add4c607

⌘ Detailed trace ↗for engineers: every provider call, the AI prompt, the scoring maths

done

state

discovered

findings →

critical

API calls

0.0000

cost (USD)

provider alerts

right nowdone —

Scan finished

Pipeline

baseline

discovery

deduplicate

enrichment

cloaking

analysis

scoring

finding

summary

Provider alerts · limits, bad keys, outages — and what to do

No provider problems so far.

what would appear here — and how BrandWatch copes

Every provider call goes through: TTL cache → budget check → circuit breaker → token bucket → retry with backoff (Retry-After honoured) → the next provider in the fallback chain. Each problem becomes one alert with a plain-language fix:

siteVirusTotal: a site or account did not answer

Only that one target is affected — its evidence is marked unavailable and the scan went on; it is re-checked on the next scan. Nothing to fix. ({error})

quotaDaily budget reached

The workspace's daily limit (API calls or spend) is used up, so VirusTotal is skipped for the rest of today. Raise the limits under Settings → Workspace & budget, or run the scan again tomorrow.

creditsVirusTotal: the account has no requests left

The provider answered that this account's requests are used up (a free trial ends after its first requests), so VirusTotal is skipped. Top up or choose a plan on the provider's site; the key in Settings → API keys stays the same. Waiting does not help. ({error})

rate limitVirusTotal: rate limit hit

The provider asked us to slow down (retry after 60 s). Free plans allow only a few requests per minute, so some candidates have no VirusTotal evidence. Re-run the scan later or upgrade the plan.

authVirusTotal: API key rejected

The provider refused the key — it is invalid or expired, or the account has no active (free) subscription for this product yet. Check the provider's dashboard, then paste the key again under Settings → Provider API keys and re-run the scan.

outageVirusTotal: temporarily unavailable

The service answered with a server error, so it is down or overloaded right now (crt.sh does this often). Nothing to fix on your side — the next scan retries it automatically; its evidence is marked unavailable for now.

circuitVirusTotal: paused after repeated failures

Several errors in a row, so the provider is skipped for a short cooldown. Check the provider's status page; its evidence is marked unavailable meanwhile.

not configuredNo provider for reputation

Add an API key for one of: virustotal, urlhaus under Settings → Provider API keys. The scan continues without this evidence.

networkVirusTotal: network problem

Timeout or connection error (already retried). Check the internet connection or the provider's status; the affected evidence is marked unavailable.

fallbackVirusTotal unavailable — URLhaus answered instead

The chain recovered on its own: nothing to do. "Unknown" is never treated as clean.

What this scan did · step by step

1
Used the fingerprint of the official site (baseline v3)
6 keywords, 6 search queries, 0 login/sign-up page(s)
shopnova loginqueryshopnova sign upqueryshopnova supportqueryshopnova appqueryshop nova loginqueryshop novaquery
2
Scan of one part · AI answers
only: ai_answers — the other parts of the track do not run
3
Asked AI assistants: 4 question(s) × 3 assistant(s)
12 answer(s) · 9 official contact(s) given correctly · 3 finding(s)
03-9817777published off the brand's websitehelp@shopnova-care.netmade up — no page publishes itshopnova-login.comsends users to a site that is not the brand's
4
Selected 2 candidate(s) to visit
0 new, 2 already known; skipped 0 on well-known platforms (YouTube, social …), 0 extra URL(s) on hosts already queued, 0 whitelisted
shopnova-support-center.comnameshopnova-login.comname
5
Visited 2 site(s) in the sandboxed browser
2 alive and compared with the official site · 0 dead or unresolved (dismissed) · 0 error(s)
6
Probed 2 suspicious site(s) for cloaking
re-visited as a crawler, with a victim-style ?email= link and from a search referer
7
Scored 2 live site(s): 5 finding(s), 0 on the watchlist
2 critical
shopnova-support-center.comcritical · VT 0/90shopnova-login.comcritical · VT 0/90

stage timings · hits · API calls · cost

Stage	Hits	API calls	Elapsed
discovery	2	0	0.3 s
normalize dedup prefilter	2	0	0.0 s
enrichment analysis scoring	5	43	0.8 s

Events · every step, in order ⚙ durable SSE feed · resumable

Durable, ordered feed (scan_events.seq); a refresh replays from the last sequence number.

This scan's findings →Findings for this brand → Watchlist → ← Back to the brand